Frequently Asked Questions
Direct, reassuring answers to the questions we hear most. Can't find yours? Reach out — we're always happy to help privately.
Will you judge the condition of the home?+
No — never. We understand hoarding situations develop for many reasons, and we approach every property with patience and respect. We do not criticize the condition of the home or the people in it.
Is my information confidential?+
Yes. Your name, address, photos and all project details are kept private. Project photographs are never publicly shared without permission, and discreet scheduling is available upon request.
Can you work while the resident is not present?+
In many cases, yes. Once we're given access and the scope is agreed, we can work with family members, property managers or attorneys coordinating on behalf of the property.
Can you help identify important documents and valuables?+
We work with you to set aside papers, photographs, jewelry, keepsakes, money, medications and other important items you have identified, according to the agreed plan. We do not guarantee that every item will be found.
What happens to items that may be donated?+
Donatable items are sorted and set aside so you can decide what to keep, donate, recycle or dispose of. Nothing is removed without your approval, and you guide the process.
Do you offer deep cleaning after removal?+
Yes. Deep cleaning is also available upon request when needed — if a property needs cleaning after it has been cleared, we can include it in the same agreed scope. We confirm exactly what is included before work begins.
Can you remove strong odors?+
We first assess the source of the odor — whether from garbage, spoiled food, smoke, pets, moisture or long-term accumulation — then recommend the appropriate treatment as part of the agreed scope.
Do you handle animal waste or hazardous conditions?+
Tell us before service about animal waste, insects, spoiled food, bodily fluids, needles or other hazards. We plan specialized procedures for these conditions, which are assessed before work begins and may require a qualified specialist.
Can you work in apartment buildings?+
Yes. We regularly work in apartments, co-ops and condos, coordinating building access, elevators and disposal with management and superintendents.
Can you coordinate with landlords, attorneys, or case managers?+
Yes. We work directly with landlords, property managers, attorneys, estate executors, case managers and housing organizations — whoever is coordinating the project.
Do you offer discreet service?+
Yes. Discreet scheduling is available upon request for added privacy.
How quickly can you begin?+
We prioritize urgent situations. Same-day service may be available depending on your location, project size and scheduling. Contact us with your details and we'll let you know the fastest option.
How much does hoarding cleanup cost?+
Every project is different. Price is based on property size, volume, access, labor, disposal and cleaning needs. We provide a clear written scope and price before any work begins — no hidden fees.
Do you provide written estimates?+
Yes. After reviewing photos or completing a walkthrough, you receive a clear written scope and price before work begins.
Which areas do you serve?+
We serve NYC, Westchester, Rockland, Long Island and our New Jersey service areas, including Bergen County and Hudson County. Send your ZIP code and we will confirm scheduling in your area.
Can you clean only one room, or do you require a full-property cleanup?+
You can start with a single room or area. Many customers choose to begin with one room and expand from there. We're happy to scope the project to fit your needs and budget.
Still Have a Question?
Ask us privately. We're here to help — no pressure, no judgment.