Privacy Policy
We understand that reaching out about a hoarding situation takes courage. Protecting your privacy and confidentiality is a foundation of what we do.
Last updated: August 2026
1. Our Commitment to Privacy
Hoarding Bros is committed to protecting the personal information you share with us. Your name, address, photographs, project details and all communications are handled with the highest degree of confidentiality. We approach every inquiry with respect and never use your information for anything other than providing services you request.
2. Information We Collect
When you contact us for an estimate or inquiry, we may collect: your name, phone number, email address, property location, details about your project, preferred contact method, and photographs you choose to share. This information helps us provide accurate scoping and timely service.
3. How We Use Your Information
We use the information you provide to respond to your inquiry, prepare estimates and scopes of work, schedule service, coordinate access, and communicate with you about your project. We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Photographs & Project Details
Project photographs are used only to assess scope and to support your project. We never publicly share project photographs without your explicit permission. Photographs and details shared for promotional purposes, if any, are used only with consent and with identifying details removed or altered to protect your privacy.
5. Confidential Handling
We understand sensitive situations may involve family, legal, housing and health matters. We may work with you and, when appropriate and authorized, with coordinating parties such as family members, property managers, attorneys, case managers or housing organizations. We maintain strict confidentiality as appropriate to your situation.
6. Website Data
Our website may collect basic anonymous usage data (such as pages visited and device type) to help us improve the experience. We do not use invasive tracking or sell your information. Forms on our website are protected with security measures to keep submitted information safe.
7. Security
We employ reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration and disclosure. No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.
8. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you at any time by contacting us. We will honor reasonable requests promptly and without charge.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us by phone at (929) 389-4015 or by email at hello@clearchaptercleanup.com. A real person will respond, in confidence.
Read more about how we protect your confidentiality during a cleanup on our FAQ page.